Tenants Satisfaction Survey 2008

We are committed to finding out the views of our tenants and then acting on the issues raised. One of the many ways we do this is by is running large-scale opinion surveys.

Click here to see our most recent results.*

A respected, independent firm accredited by the British Market Research Association, PH Research undertook the survey. They interviewed 1000 tenants by telephone in January 2008.

If you took part in the survey, thank you for your valuable help.

We are proud of the results. We have measured satisfaction yearly since 2002 and the trend is a remarkable improvement in satisfaction ratings from our tenants. Almost 92% of tenants now consider we are doing a good job, with more than half of all tenants saying they were "very satisfied". This is the third year in succession we have achieved the best satisfaction rating for any large landlord in England. Satisfaction with opportunities for participation fell from our high point in 2007, but at 86% remained as good as any large landlord countrywide. And only one landlord claims to better our repairs satisfaction of 87%.


We are delighted with the verdicts from customers, especially where they reflect the hard work we've done to address concerns from past surveys. Our business plan for 2008/09 incorporates what we've learnt from the survey. We will continue to work to improve these results for neighbourhoods, customers and excellence.