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tenant satisfaction surveys
Great Homes, Great Neighbourhoods, Great People
Tenants
Satisfaction Survey 2009
We are committed to finding out the views of our tenants and then acting on the issues raised. One of the many ways we do this is by is running large-scale opinion surveys.
Click
here to see our most recent results.*
A respected, independent firm accredited by the British Market Research Association, PH Research undertook the surveys. They interviewed 1700 tenants by telephone in January and February 2009.
If you took part in the surveys, thank you for your valuable help. We are proud of the results.
We have measured satisfaction yearly since 2002 and the trend is a remarkable improvement in satisfaction ratings from our tenants. Almost 93% of New Charter Homes’ tenants now consider we are doing a good job, with 60% of all tenants saying they were "very satisfied". This is the fourth year in succession we have achieved the best satisfaction rating for any large landlord in England. Our other registered providers, Aksa and Gedling Homes achieved similarly impressive results.
We are delighted with the verdicts from customers, especially where they reflect the hard work we've done to address concerns from past surveys. Our business plan this year incorporates what we've learnt from the surveys. We will continue to work to improve these results for neighbourhoods, customers and excellence.
