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online services
reporting repairs
New
Charter has one Freephone number for both non urgent
repair and emergency repairs.
To report a repair during normal office hours you can use the online repairs reporting system or ring the FREEPHONE number.
Click here to access the Online system
[NB.: the link will open in a new window.]
FREEPHONE 0800 027 0828
Office hours: 8:00am - 6:00pm Monday to Friday
At all other times the Emergency Repairs Service is in operation.
Emergencies:
For out of office hours Emergency Repairs Only please phone the repairs FREEPHONE number.
This service only covers genuine emergency repairs (some examples are provided below). Customers are advised that misuse of the service will result in them being re-charged for the call out and subsequent administration.
Possible emergencies include:
Burst pipe
No water supply
Blocked foul drain (possible recharge)
Blocked WC (only one in house) (possible recharge)
Insecure door, windows or locks
Water Leak/Burst
External Door/Window Insecure
Broken Window/External Door (possible recharge)
Roof Leaking(water penetration)
Tiles Slipped/Loose or Hanging
Dangerous Brickwork
No Heating at All
No
Electrics
Emergency Lighting
No Lights in Kitchen, Bathroom or Stairwell
Note: Some mobile users may be charged by their Network Operators when using this number.]
