Switchboard 0161 331 2000
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Making Your Payments
Rent payments are due weekly unless specific arrangements
have been
made, all other payments are due in accordance with your
invoice.
There are many types of payments
which we collect, they include:
Rents - property (house, flat, bungalow)
Garage rents
Home contents insurance premium
Previous tenancy arrears
Overpaid Housing Benefit
Court costs
Rechargeable Repairs
Leaseholder Service Charge
Garage plot, garden plot rents, Ground rents
Shop rents
The Housing Payment Swipe Card
A service administered for us by Tameside Council.
This card allows customers to pay at any outlets which display the PostOffice, PayPoint, and/or PayZone signs:
Click here to access this service.
[NB.: this will open in a new window.]
You can also visit the PayPoint and the PayZone sites to find additional information about them if you wish:
www.paypoint.co.uk
www.payzone.co.uk
Please either click the logo or the links below them to go there. Be aware that, as external sites, the links will open in a new window.
Online Payments:
You can pay your rent, garage
rent or sundry account online through BillPay which is a service provided
by Alliance & Leicester.
New Charter has provided the service in conjunction with Alliance and
Leicester Commercial Bank to offer
a free service to pay bills 24 hours a day, 7 days a week.
The BillPay service allows payment by Debit and Credit Cards.
If you are using the service for the first time you will have to register
your details and have the bills that you wish to
pay to hand, as you will require the payment reference numbers.
You can also view the payment requests that you have made
on-line over
the previous 12 months.
Full details of how to use the BillPay service can be found by clicking
the following link to access their website:
[Please be aware that it will open in a new window as an external link]
To use all the services offered you will need a debit card. You can pay for some
other services using a credit card.
Please check their website for availability.
Debit cards accepted are:
Switch, Delta, Visa Electron, Solo, and Maestro.
Credit cards accepted are:
Visa and MasterCard.
Disclaimer note:
The Alliance & Leicester Commercial Bank BillPay service
is not a New Charter Housing product.
We are not responsible for the contents or reliability of external
websites.
Direct Debit Payments:
You can make your payments by Direct Debit:
Direct Debit payments can be made weekly or on the 15th or 22nd of every month.
Please indicate your preference in the
box provided on the mandate.
Why Pay by Direct Debit?
• An easy and convenient payment method;
• Payments are made on time;
• Helps you to budget and organise your finances;
• Guaranteed refund in the event of an error;
• You will not need to contact your bank when your rent is changed;
• We will notify you of any changes to your Direct Debit.
To set up a Direct Debit with New Charter Housing
Trust Group you must make sure you have sufficient funds in your bank
account when your payment is due. It is sensible to check your bank
statement regularly to ensure that your Direct Debit is going out as
instructed.
You will need to download the DD Mandate form by clicking on the
link below.
Please get a print, fill the form in and then return
it to New Charter Housing Trust – Revenues Section; or
hand it in at any of our New Charter Shops.
You will receive confirmation of the date your Direct Debit will be
set up (Until you are informed that your direct debit has been set
up you must continue to pay your rent using one of the alternative
methods of payment)
Please telephone 331 2224 if you require any further assistance with regard to
setting up your direct debit.
Download
the Direct Debit Mandate form
Other Payment Methods:
There are other ways
of making your payments in addition to the ways outlined above:
By
Standing Order
Standing Order mandates are available by contacting
0161
331 2224 or by visiting one of the New Charter Shops.
Please complete a form and send it to your bank or building society.
By
telephoning 331 2224 and paying by debit or credit card
By
cheque at any of our shops
By
cheque through the post
By
Transcash at any Post Office
By
Co-op Bank paying-in slip
By
deductions from your salary/wage if you work for New
Charter
or Tameside Council
To
your Rent Collector, please contact 331 2224 for details of
collections
Housing
Benefit
We have published a dedicated leaflet for you on various
ways of making
your payments, and also if you need help
if you think you are getting
into difficulties with money.
This is available here:
'Making
Your Payments' leaflet
Home Contents Insurance:
New Charter operates a Tenants Home Contents Insurance scheme (through Aviva). This is a service that tenants can choose to take part in, and is highly valued, providing as it does access to a service that may not be otherwise available. The scheme reflects New Charter’s policy of extending access to mainstream financial services, and provides the facility of weekly payments to the rent account. We have recently responded to tenant requests and have extended the scheme to allow tenants to take out additional accidental insurance should they wish. An additional premium is payable for the extra cover.
To join the scheme, a tenant must have a clear rent account and must maintain the account on that basis.
Cover starts from £6,000 cover for people over 60 and £9,000 for people under 60. The amount of cover can be extended to a maximum of £25,000. The cost of joining the scheme is 19.2p per thousand per week for the basic cover or 24p for the full accidental cover option.
For further information please contact 0161 331 2221.
Payment problems and how to deal with them:
Are you having problems paying you rent or other bills to New Charter?
If you are having problems, we want to be able to help you
and we would really encourage you to 'Get in touch and
not in debt'
We have guidelines that tell you how we deal with money
you owe to us and how to make an arrangement to repay.
We also have standards of service that you can expect to
receive when you contact us.
Corporate
Debt Policy & Code of Conduct
Do you owe money to New Charter?
If you find yourself having difficulty paying your
rent or other debt outstanding with us, we want
to help you.
We have staff available to help you
reach affordable repayment arrangements but you
must talk to us.
You might find our leaflet 'Do
you owe money to New Charter' useful:
'Do
you owe money to New Charter' leaflet
MiNT (Money Information Network Tameside)
This is a partnership approach to helping
people who find themselves having difficulty
with accessing financial services that
most of us take for granted.
This can be things like access to affordable
credit, insurance,
debt advice, budget
management or simply knowing where to
go
if you find yourself having problems.
You can follow this link to the MiNT website which offers lots of information
to help you help yourself: Mint
Tameside [NB.: this opens in a new window]
You can also complete a form contained in a leaflet that we
have,
for particular advice.
'MiNT' leaflet
This is a leaflet from MiNT giving
help with household financial management.
Click here to view the 'MiNT leaflet.'
Welfare Benefits Advice
New Charter Housing has a Welfare Benefits Advice section that can help and advise New Charter customers on their entitlement to welfare benefits and assist in the completion of the application.
Further information can be obtained from::
Welfare Benefits Line: 0161 331
2200
Email: welfare@newcharter.co.uk
