Making Your Payments

New Charter has a wide range of methods to pay your rent or other payments. Rent payments are due weekly unless specific arrangements have been made, all other payments are due in accordance with your invoice. There are many types of payments which we collect, they include: Rents - property (house, flat, bungalow) Garage rents Home contents insurance premium Previous tenancy arrears Overpaid Housing Benefit Court costs Rechargeable Repairs Leaseholder Service Charge Garage plot, garden plot rents, Ground rents Shop rents The Housing Payment Swipe Card 'Post Office/PayPoint/PayZone Payment Card' A service administered for us by Tameside Council. This card allows customers to pay at any outlets which display the PostOffice, PayPoint, and/or PayZone signs:
Please click here to access this service. [NB.: this will open in a new window.]

You can also visit the PayPoint and the PayZone sites to find additional information about them if you wish:

Please either click the logo or the links below them to go there. Be aware that, as external sites, the links will open in a new window.

www.paypoint.co.uk		www.payzone.co.uk

Online Payments:


You can pay your rent, garage rent or sundry account online through BillPay which is a service provided by Alliance & Leicester.


New Charter has provided the service in conjunction with Alliance and Leicester Commercial Bank to offer a free service to pay bills 24 hours a day, 7 days a week.

The BillPay service allows payment by Debit and Credit Cards.
If you are using the service for the first time you will have to register your details and have the bills that you wish to pay to hand, as you will require the payment reference numbers.

You can also view the payment requests that you have made on-line over the previous 12 months.

Full details of how to use the BillPay service can be found by clicking the following link to access their website:

BillPay

[Please be aware that it will open in a new window as an external link]

To use all the services offered you will need a debit card. You can pay for some other services using a credit card.
Please check their website for availability.

Debit cards accepted are:
Switch, Delta, Visa Electron, Solo, and Maestro.

Credit cards accepted are:
Visa and MasterCard.

Disclaimer note:
The Alliance & Leicester Commercial Bank BillPay service is not a New Charter Housing product.
We are not responsible for the contents or reliability of external websites.

Direct Debit Payments:


You can make your payments by Direct Debit:


Direct Debit payments can be made weekly or on the 15th or 22nd of every month.

Please indicate your preference in the box provided on the mandate.

Why Pay by Direct Debit?

• An easy and convenient payment method;
• Payments are made on time;
• Helps you to budget and organise your finances;
• Guaranteed refund in the event of an error;
• You will not need to contact your bank when your rent is changed;
• We will notify you of any changes to your Direct Debit.

To set up a Direct Debit with New Charter Housing Trust Group you must make sure you have sufficient funds in your bank account when your payment is due. It is sensible to check your bank statement regularly to ensure that your Direct Debit is going out as instructed.

You will need to download the DD Mandate form by clicking on the link below.

Please get a print, fill the form in and then return it to New Charter Housing Trust – Revenues Section; or hand it in at any of our New Charter Shops.

You will receive confirmation of the date your Direct Debit will be set up (Until you are informed that your direct debit has been set up you must continue to pay your rent using one of the alternative methods of payment)

Please telephone 331 2224 if you require any further assistance with regard to setting up your direct debit.

Download the Direct Debit Mandate form

Other Payment Methods:


There are other ways of making your payments in addition to the ways outlined above:

By Standing Order

By telephoning 331 2224 and paying by debit or credit card
By cheque at any of our shops
By cheque through the post
By Transcash at any Post Office
By Co-op Bank paying-in slip
By deductions from your salary/wage if you work for New
Charter or Tameside Council
To your Rent Collector, please contact 331 2224 for details of
collections
Housing Benefit

We have published a dedicated leaflet for you on various
ways of making your payments, and also if you need help
if you think you are getting into difficulties with money.

This is available here:

'Making Your Payments' leaflet

Home Contents Insurance:

New Charter operates a Tenants Home Contents Insurance scheme (through Norwich Union). This is a service that tenants can choose to take part in, and is highly valued, providing as it does access to a service that may not be otherwise available. The scheme reflects New Charter’s policy of extending access to mainstream financial services, and provides the facility of weekly payments to the rent account. We have recently responded to tenant requests and have extended the scheme to allow tenants to take out additional accidental insurance should they wish. An additional premium is payable for the extra cover.

To join the scheme, a tenant must have a clear rent account and must maintain the account on that basis.

Cover starts from £6,000 cover for people over 60 and £9,000 for people under 60. The amount of cover can be extended to a maximum of £25,000. The cost of joining the scheme is 19.2p per thousand per week for the basic cover or 24p for the full accidental cover option.

For further information please contact 0161 331 2221.

Payment problems and how to deal with them:

Are you having problems paying you rent or other bills to New Charter? If you are having problems, we want to be able to help you and we would really encourage you to 'Get in touch and not in debt' We have guidelines that tell you how we deal with money you owe to us and how to make an arrangement to repay. We also have standards of service that you can expect to receive when you contact us.   Click here to view: Corporate Debt Policy & Code of Conduct

Do you owe money to New Charter? If you find yourself having difficulty paying your rent or other debt outstanding with us, we want to help you. We have staff available to help you reach affordable repayment arrangements but you must talk to us. You might find our leaflet 'Do you owe money to New Charter' useful:
'Do you owe money to New Charter' leaflet
		Please click here to view this leaflet.

MiNT (Money Information Network Tameside) This is a partnership approach to helping people who find themselves having difficulty with accessing financial services that most of us take for granted. This can be things like access to affordable credit, insurance, debt advice, budget management or simply knowing where to go if you find yourself having problems. You can follow this link to the MiNT website which offers lots of information to help you help yourself: Mint Tameside [NB.: this opens in a new window] You can also complete a form contained in a leaflet that we have, for particular advice.
'MiNT'  leaflet
		This is a leaflet from MiNT giving help with household financial management.
		Please click here to view the 'MiNT leaflet.'

Welfare Benefits Advice

New Charter Housing has a Welfare Benefits Advice section that can help and advise New Charter customers on their entitlement to welfare benefits and assist in the completion of the application.

Further information can be obtained from::

Welfare Benefits Line: 0161 331 2200
Email: welfare@newcharter.co.uk