New
Charter has one FREEPHONE number for both non urgent
repair and emergency repairs:
FREEPHONE 0800 027 0828
To
report a repair during normal office hours you
can use the online repairs reporting system or
ring the FREEPHONE number.
Office hours:
8:00am
- 6:00pm
Monday to Friday
At
all other times the Emergency Repairs
Service is in operation.
Emergencies:
For out of office hours
Emergency Repairs Only please
phone the repairs FREEPHONE number.
This service
only covers genuine emergency repairs (some examples
are provided below). Customers are advised
that misuse of the service will result in them being
re-charged for the call out and subsequent administration.
Possible emergencies include:
Burst pipe No water supply Blocked foul drain (possible recharge) Blocked WC (only one in house) (possible recharge) Insecure door, windows or locks Water Leak/Burst External Door/Window Insecure Broken Window/External Door (possible recharge) Roof Leaking(water penetration) Tiles Slipped/Loose or Hanging Dangerous Brickwork No Heating at All No Electrics Emergency Lighting No Lights in Kitchen, Bathroom or Stairwell
[Note: Some
mobile users may be charged by their Network
Operators when using this number.]
Burst pipe 
