Surveys at New charter housing Trust group

Take part in one of our surveys

New Charter encourages customer feedback in order to improve its services.

We collect customer satisfaction data in a variety of ways:
• over the telephone
• on a one-to-one basis
• by post
• by completing a form on-line

This feedback includes:
• comprehensive yearly surveys
• feedback on individual service areas
• satisfaction with repairs and property improvements
• satisfaction surveys involving specialist activities
• surveys aimed at particular customer groups.





Start here:

'Renting a Home' survey:
Our Renting a Home survey is for new tenants only. We will use the customer feedback you give us to help improve our services.

Please click here to take part in the 'Renting a Home' survey.
[NB. This will open in a new window]


'Getting in Touch' survey:
Help us understand your needs and improve the way we keep in touch with you.

Please click here to take part in the 'Getting in Touch' survey.
[NB. This will open in a new window]

Further information, and/or help and advice in case of difficulty in using the
system, including problems, can be obtained by sending an email to the following
address. Please give as much information as possible.


Email: surveys@newcharter.co.uk