tenants handbook
Section Seven
RESIDENT INVOLVEMENT
New Charter is committed to putting involvement at the centre of its business and to ensure residents have the opportunity to develop, improve and raise the standards of the services it provides.
We will:
Keep residents informed
Ensure effective consultation methods
Provide a range of ways for genuine resident involvement and participation that
meets both the needs of individuals and collective groups of residents, both
formally and informally
Provide training to individuals and groups of residents
Respond to the different needs of minorities and strive to ensure services are
accessible; equality of treatment for everyone regardless of race, gender,
colour ethnic or national origin, religion, political views, sexual orientation,
age or disability
Provide community facilities, staff resources and funding to make involvement happen
Work in partnership with customers and others
HOW "YOU TO0" CAN GET INVOLVED
Read our newsletter
Complete our questionnaires
Find out more at our information seminars
Join our various working groups
Join in the fun at our celebration events
Learn more about our policies and procedures
Take advantage of our free training courses
Join a Tenants & Residents Association
Join our 'Tenant Management Team'
Become a mystery shopper or Resident Inspector
Attend Board meetings
Become a Tenant Director
Have your say.......
OUR TENANT PARTICIPATION TEAM
We have a dedicated team of officers specialising in Tenant Participation. The team is able to offer advice and support about any existing opportunities for involvement, or may be able to develop new opportunities by working with you and with other staff from New Charter.
They can help you to:
Access information
Organise public meetings and events
Leaflet or survey your estate to find out other tenants' views
Provide training and funding to enable you to get involved and to influence the
services we provide
For more information on how 'you too' can get involved, contact:
Tenant Participation Team
New Charter Housing Trust Group
Cavendish 249
Cavendish Street
Ashton-under-Lyne
OL6 7AT
or ring us on 0161 331 2400.
Further information, and/or help and advice in case of difficulty
in using the
system, including problems, can be obtained by sending an email
to the following
address. Please give as much information as possible.
Email: contact@newcharter.co.uk
