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living with us
Information for tenants
We’re pleased you chose New Charter as your landlord. Here you’ll find information about your tenancy and the services we offer.
| Your Choice, Your Move | ||
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This leaflet will be helpful if you are seeking
to use our Choice Based Lettings scheme. Please click here to view the 'Your Choice, Your Move' leaflet. |
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| Creating a Joint Tenancy | ||
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This leaflet gives you information about joint tenancies and how you can go about making an application. Please click here to view the 'Creating a Joint Tenancy' leaflet. |
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| Mediation - finding a way forward | ||
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This leaflet tells you about the mediation service available to customers to help resolve disputes. Please click here to view the 'Mediation' leaflet. |
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| Residents Involvement at New Charter | ||
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This leaflet gives you opportunities to get
involved and develop, improve and raise our standards still further. Please click here to view the 'Resident Involvement Policy Statement' |
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| Gas Safety | ||
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This leaflet gives you information about the danger of carbon monoxide and tells you why annual gas safety checks are vital. Please click here to view the 'Gas Safety' leaflet. |
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| Compensation if things go wrong | ||
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This leaflet gives you information about our customer service standards and what we do if we fail to meet these. Please click here to view the 'Compensation' leaflet. |
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| Get in touch with us | ||
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There are many ways that you can get in touch with us. |
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| Dealing with Hate Incidents | ||
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This leaflet gives you information about how we tackle hate incidents and what support you can expect if you are a victim. Please click here to view the 'Dealing with Hate Incidents' leaflet. |
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| Dealing with Anti-Social Behaviour - a Summary | ||
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This leaflet gives you the main points of our policy and procedure statements, and tells you how you can get copies of these. |
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| Please click here to view the 'Dealing with Anti-Social Behaviour - a Summary' leaflet. | ||
| Moving into your new home | ||
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This leaflet gives you information about moving into your new home. |
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| Please click here to view the 'Moving into your new home' leaflet. | ||
| Homing In | ||
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This leaflet gives you information about waiting list issues. | |
| Please click here to view the 'Homing In' leaflet. | ||
| Home ownership - the real costs | ||
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This leaflet tells you about your rights and obligations. | |
| Please click here to view the 'Home ownership - the real costs' leaflet. | ||
| Carrying out improvements to your home | ||
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There are two leaflets available that tell you about carrying out improvements to your home and the Application for Consent that you will need to fill in and send it over to us. | |
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click here to view the 'Carrying out Improvements to
your Home' leaflet. Also click here to view the 'Application for Consent.' |
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| Making Your Payments | ||
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This leaflet tells you about different ways that you can make payments. | |
| Please click here to view the 'Making Your Payments' leaflet. | ||
| Applicants and Tenants Charter | ||
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This is provided to each tenant and outlines what you can expect from the tenancy. It is published by the Housing Corporation. | |
| Please click here to view the 'Applicants and Tenants Charter' leaflet. | ||
| Leaseholders' Booklet | ||
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This is a handbook for leaseholders. The latest edition of this booklet is available from the 'Leaseholders' page, which also includes other useful information. |
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| Please click here to access that page. | ||
| 'MiNT' leaflet | ||
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This is a leaflet from MiNT giving help with household financial management. | |
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click here to view the 'MiNT leaflet.' |
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| Sheltered Housing booklet | ||
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This is a booklet from us about sheltered housing. | |
| Please
click here to view the Sheltered Housing booklet. |
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| Lettability Standards booklet | ||
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This is a booklet from us about lettability standards. | |
| Please
click here to view the lettability
standards booklet. |
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| Tell us what you think | ||
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How to compliment or complain to us | |
| Please
click here to view this leaflet |
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