New Charter Housing Trust Group

living with us

 

Leaseholders at New Charter

 

Welcome to the 'Leaseholders' area at New Charter.
You will find advice and information further down this page.


Please consult the following documents:

double-arrow  Leaseholders Handbook

double-arrow  Insurance Guide leaflet
Your buildings insurance is provided by Zurich Municipal. The following leaflet gives a summary of the cover.

double-arrow  Emergency Guide Information Leaflet
The leaflet below also provides details of how to make a claim in an emergency situation.


Leasehold Forum

New Charter recognises that leaseholders are an important group of our customers. We want to hear what you have to say.

A Leasehold Forum is held twice a year at our Cavendish Street office where you are invited to comment on issues affecting you as a leaseholder or to find out more about New Charter. The meetings take place in September and March each year. You are very welcome to come along and have your say.

The planned meetings for 2009-10:

23rd September 2009
10th March 2010

Doors open at 6.00 pm for the meeting to begin at 6.30 pm.
You will receive a letter nearer the time to invite you along. We would like to see you there.


Gas Servicing

Leaseholders can take advantage of a scheme New Charter offers in relation to servicing your gas heating appliances. This is a service that you will be charged for but it will give you peace of mind if you do not already have a gas serving contract in place.

Should you wish to take advantage of the service, please contact John Corr on 0161-331-2822 who will be more than happy to help.


Advice on utility suppliers


Did you know that you could be eligible to free services and advice regarding your gas and electricity supply from 'energywatch,' take a look at the link below for information:

Click here to go their website.
[NB.: this will open in a new window.]

 

Satisfaction Survey:

In January 2009, we commissioned an independent body to survey the satisfaction levels achieved for leaseholders. Attached are the results of the survey which are pleasing to note. The survey will be carried out again early in the new year.

Survey results, 2009

 

Agendas and Minutes:

Agenda:

arrow_blue 10.03.10
arrow_blue 23.09.09
arrow_blue 18.03.09
arrow_blue 24.09.08
arrow_blue 12.09.07
arrow_blue 28.03.07

 

Minutes:

arrow_blue 23.09.09
arrow_blue 18.03.09
arrow_blue 24.09.08
arrow_blue 19.03.08
arrow_blue 12.09.07
arrow_blue 28.03.07
arrow_blue 14.06.06
arrow_blue 09.03.06

 

 

New Charter Head Office Ashton under Lyne

Concept, design, and programming by:



Copyright © 2000-2010 New Charter Housing Trust Group All rights reserved
 
Customer Service Excellence logo'Sunday Times Best 100 Companies 2010' logo'Best Companies 2010' logo'British Safety Council' logo'Clients Charter logo''Career Opportunities for Ethnic Minorities' logo'Investor in People' logo'Positive about Disabled People' logoCSHS_Code_of_Practice logo