| Compensation if things go wrong |
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This leaflet gives you information about our customer service standards and what we do if we fail to meet these.
Please click here to view the 'Compensation' leaflet. |
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There are many ways that you can get in touch with us.
Why not send us a message?
Messages can be a Comment, Compliment, and/or Complaint.
All is explained here for you in our 'Contact Area' under the 'Tell Us' page. |
| Dealing with Racial Harassment |
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This leaflet gives you information about how we tackle racial incidents and what support you can expect if you are a victim.
Please click here to view the 'Dealing with Racial Harassment' leaflet. |
| Dealing with Anti-Social Behaviour - a Summary |
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This leaflet gives you the main points of our policy and procedure statements, and tells you how you can get copies of these.
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| Moving into your new home |
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This leaflet gives you information about moving into your new home.
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Your tenancy at New Charter 
