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Tenants
Satisfaction Survey 2007
We are committed to finding out the views of our tenants and then acting
on the issues raised. One of the many ways we do this is by is running
large-scale opinion surveys.
Click
here to see our most recent results.*
A respected, independent firm accredited by the British Market Research
Association, PH Research undertook the survey. They interviewed 1000
tenants by telephone in January and February 2007.
If you took part in the survey, thank you for your valuable help.
We are proud of the results. They again show a remarkable improvement
in satisfaction ratings from our tenants. Almost 93% of tenants now
consider we are doing a good job, with more than half of all tenants
saying they were "very satisfied". This is the second year
in succession we have achieved the best satisfaction rating for any
large landlord in England. Satisfaction with opportunities for participation
also rose to 94% - again, the best result countrywide.
We are delighted with the verdicts from customers, especially where
they reflect the hard work we've done to address concerns from past
surveys. Our business plan for 2007/08 incorporates what we've learnt
from the survey. We will continue to work to improve these results
for neighbourhoods, customers and excellence.
*
[this is a pdf document. If you need viewers
to be able to view this file, you can get one by
going to a link on our Help pages here.]
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