Tenants Satisfaction Survey 2007

We are committed to finding out the views of our tenants and then acting on the issues raised. One of the many ways we do this is by is running large-scale opinion surveys.

Click here to see our most recent results.*

A respected, independent firm accredited by the British Market Research Association, PH Research undertook the survey. They interviewed 1000 tenants by telephone in January and February 2007.

If you took part in the survey, thank you for your valuable help.

We are proud of the results. They again show a remarkable improvement in satisfaction ratings from our tenants. Almost 93% of tenants now consider we are doing a good job, with more than half of all tenants saying they were "very satisfied". This is the second year in succession we have achieved the best satisfaction rating for any large landlord in England. Satisfaction with opportunities for participation also rose to 94% - again, the best result countrywide.

We are delighted with the verdicts from customers, especially where they reflect the hard work we've done to address concerns from past surveys. Our business plan for 2007/08 incorporates what we've learnt from the survey. We will continue to work to improve these results for neighbourhoods, customers and excellence.

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[this is a pdf document. If you need viewers to be able to view this file, you can get one by going to a link on our Help pages here.]