Q.
How can I get involved at New Charter?
A. If you want to be part of a tenants association or form a new
one, please contact our tenant participation team on 0161 331 2000.
They will be able to offer you help, support and guidance on what
to do next.
You can also look at our Housing Services' Get
Involved section of this site.
Q.
I would like to apply for housing with you.
A. You can pick up a housing application pack from any of our shops,
the addresses of which you can find in our shops
section. Alternatively, contact our lettings enquiries number 0161
331 2345 or email us
here and we will send a pack to you.
Q.
How long will I have to wait to get an offer of a home?
A. There is normally a one-month registration period before we actively
consider an application. We can make exceptions in emergencies.
The time depends on the type of home you need.
You can find further information on this in our 'Homes
Available Now' section.
Q.
I
want to report a repair that needs doing. What do I do?
A.
Contact our Repairs Centre on FREEPHONE
0800 027 0828 between
8.00 a.m. and 6.00 p.m. Monday to Friday. Alternatively,
you can report a repair to us on this website by clicking
on Reporting
Repairs.
If your repair is a genuine emergency, phone
0161
342 2222 between 6.00
p.m. and 8.00 a.m. Monday to Friday and weekends. We aim to make
safe all emergencies within 4 hours.
Q.
I
am interested in getting home contents insurance.
A. We provide a competitive policy in association with Norwich Union.
To get a quote, ring us on 0161 331 2221. You can arrange to pay
weekly and spread the payments out throughout the year with your
rent.
Q.
I'm
finding it difficult to keep up with paying my rent. What should
I do?
A. Contact us now, so your situation does not get serious. We deal
with rent arrears in a firm but fair way. It may be that we can
agree an arrangement to repay any arrears rather than all at once.
You can call us on 0161 331 2215.
Q.
I'm
looking for a job. Where can I find details of your vacancies?
A. We advertise vacancies through the local Job Centres. We sometimes
take advertising space in the jobs pages of local newspapers. You
can find our current vacancies and download all details to apply
on our website at Jobs.
Q.
Do
you have contact details for other organisations such as Tameside
Council?
A. Yes, in the 'Links'
section of our site.
Q.
Who
do I speak to if I am experiencing problems with neighbours?
A. If you are a New Charter Housing Trust Group tenant and you
are having problems with neighbours, experiencing noise,
racial harassment or any other anti-social behaviour issues,
please contact your local housing officer. You can also
report the details on our freephone confidential 24-hour
answer phone service on 0800 027 0522.
Q.
I
want to make a complaint.
A. We have a leaflet and form to help you give us full details.
You can pick one up from any of our shops. You can use our on-line
form here.
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