|
Everyone will be responsible for continuously improving and reviewing
their delivery of service.
All sections will publish their fastest achievable response times
for particular functions.
Everyone will be properly informed of New Charter's objectives.
All our customers have equal access to our service and understand
what and how that will be provided and processed.
Everyone will be involved in the preparation and delivery of customer
service objectives and standards.
Everyone will have the responsibility to deliver the goods.
All customers will be treated equally and according to their individual
needs regardless of gender, age, race, ethnic origin, religion,
disability or sexual orientation.
All customers will be treated with courtesy, honesty and respect.
Confidentiality will be respected at all times.
|
