WITNESS SUPPORT SCHEME
Data Protection Act 1998
The information you supply will be used to improve our services. The data will be maintained in accordance with the Act and will not be passed on or sold to any other organisation.
As someone who has received support from the Witness Support Scheme, your views about the service are very important to us.
Your comments will be treated entirely confidentially and only used to help us monitor and improve our service delivery.
Please enter the reference number quoted on your letter
Name and Address
Title
Firstname
Lastname
Address Line1
Address Line2
Town
Post Code
Contact Details
Telephone No
Mobile No
Email address
SECTION 1 - Scheme Explained
1.
How well did New Charter staff explain the Witness Support Scheme to you?
Given sufficient information
Given insufficient information
Given no information
2.
If you felt information was missing, what did you need to know
SECTION 2 - Out of Hours
Yes
No
3.
Was the Out of Hours Service explained to you?
4.
Were you advised about increased security?
5.
Were security measures fitted to your home?
6.
How do you rate the overall effect of these security measures?
Excellent
Very Good
Good
Average
Poor
7.
Have you ever phoned 0161-342-2222 for the Out of Hours Service?
8.
How long did it take for someone to get back to you after your made your initial call?
Between 5-10 minutes
Between 11-15 minutes
Between 16-30 minutes
Over 30 minutes
Did not return call
9.
How did you rate the response of staff to your call?
10.
How helpful was the member of Staff on call?
Helpful
Not very helpful
Very Helpful
11.
How do you rate the Out of Hours Cover overall?
12.
How much do you value the telephone service? - whether you have used it or not.
13.
What is your overall opinion of the quality of support provided by New Charter staff?
SECTION 3 - Witness Statements and Court
14.
Were you asked to provide a Witness Statement?
If YES did you provide one?
15.
Were you given the option to visit Court before the Hearing Date?
If YES did you visit the Court?
16.
Were you asked to attend Court for the case?
If YES did you attend?
17.
How did you feel seeing the defendant (i.e. the person causing the problem) in Court?
Felt intimidated
Felt threatened
No problem
18.
Would you be a witness again?
SECTION 4 - Increased Security in your Home
19.
Were you told about increased security?
If YES what was fitted? (Tick all relevant boxes)
CCTV
Door locks
Door Spyhole
Panic Alarm
Security Light - Back
Security Light - Front
Other
If 'Other' please indicate
20.
How long did it take for the work to be carried out?
Within 5 days
Over 5 days
If 'other' please indicate
21.
In your opinion has the security equipment improved the situation?
If YES please state how?
SECTION 5 - In General
22.
How often did New Charter staff keep you informed about progress on the case?
Daily
Weekly
Fortnightly
Monthly
Never
23.
Do you feel New Charter appreciated you help in the case?
If NO why?
24.
Do you feel the support New Charter provided was sufficient?
If NO what further support could you have been given?
25.
Overall, how satisfied are you with the Witness Support Scheme?
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
26.
How might we improve the Witness Support Scheme?
Thank you for taking the time to complete this Questionnaire