ANTI SOCIAL BEHAVIOUR QUESTIONNAIRE
Data Protection Act 1998
The information you supply will be used to improve our services. The data will be maintained in accordance with the Act and will not be passed on or sold to any other organisation.
As someone who has requested our help with an incident regarding anti-social behaviour, your views about the service are very important to us.
Your comments will be in the strictest confidence and only used to help us monitor and improve our service delivery.
Please enter the Reference number quoted on your letter
Name and Address
Title
Firstname
Lastname
House Number
Address Line1
Address Line2
Town
Post Code
Contract Details
Telephone No
Mobile No
Email address
1.
How did you first report your complaint to us about anti-social behaviour?
Called into one of our Shops, Neighbourhood Offices
Rang the ASB Helpline on 0800-027-0522
By letter
By email
Rang New Charter's general number 0161-331-2400
Other
If Other, please indicate
Easy
Difficult
2.
Did you find reporting your complaint
3.
After making your initial complaint how long was it before our staff contacted you?
1 day
2 days
3-5 days
Too slow
About right
Quick
4.
Do you feel this response was....
5.
How did we first get back in touch with you?
Home visit
Phone call
Email
6.
How often were you contacted and kept informed by staff?
Daily
Weekly
Every 2 weeks
Between 2 and 4 weeks
If Other, please specify
7.
Do you feel our Staff were...
Yes
No
Helpful
Professional
Polite
8.
Overall, how satisfied are you with the way New Charter dealt with your complaint?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
9.
Did our actions resolve your complaint?
If NO why?
10.
Do you have any comments about our service?
Thank you for taking the time to complete this Questionnaire